General Terms and Conditions

The Distance Selling Act (Book 6 BW, Title 4) applies to these general terms and conditions. These terms apply exclusively to purchases via the webshop of Greenparrotshop (www.greenparrotshop.com). All sales take place through distance contracts; there is no physical store or showroom.

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Article 1 – Definitions

• Consumer: the natural person who does not act for purposes related to his trade, business, craft, or profession.
• Entrepreneur: Dijk8, trading under the name Greenparrotshop, located at IJselmeerdijk 8, 1634 DM Scharwoude, Netherlands.
• Right of withdrawal: the consumer's right to dissolve the agreement within the reflection period without giving any reason.
• Reflection period: the period of up to 14 days after receipt of a product.
• Durable data carrier: any means that enables the consumer to store information in a way that allows future consultation.

Article 2 – Identity and communication

Trade name: Greenparrotshop (S.Suk, Dijk8)
Registered and postal address: IJselmeerdijk 8, 1634 DM Scharwoude, Netherlands
Phone: +31 6 43004365 (Mon–Fri 09:00–10:00)
Email: admin@natuphar.com
Chamber of Commerce number: 66651638
VAT number: NL005181259B37

Article 3 – Applicability

1. These terms apply to all offers and agreements exclusively via the webshop.
2. Physical stores, on-site services, and auctions do not apply.
3. Deviating terms apply only if confirmed in writing.

Article 4 – The offer

1. Non-binding price quotes: prices in the webshop may change.
2. The offer contains a complete and accurate product description and price including VAT.

Article 5 – Formation of the agreement

1. The agreement is concluded by completing the ordering process and confirmation by email.
2. The confirmation email contains the order details and these general terms and conditions.

Article 6 – Right of withdrawal and exceptions

1. The consumer has a 14-day reflection period, starting the day after receipt of the product.
2. Exclusion of the right of withdrawal applies to:
   • Opened blends and mixes for parrots and other food products whose seal has been broken;
   • Vacuum or freshpack products after opening;
   • Sealed hygiene products whose seal has been broken;
   • Products that spoil quickly or are irrevocably mixed.

Article 7 – Exercising the right of withdrawal

1. The consumer reports withdrawal via model form or email.
2. Return within 14 days after notification; costs borne by the consumer.
3. Products unused and in original packaging.

Article 8 – Obligations of the entrepreneur upon withdrawal

1. Immediate confirmation of receipt of withdrawal by email.
2. Refund within 14 days after withdrawal, including standard shipping costs.

Article 9 – Prices and payment

• Prices in the webshop include VAT.
• Payment methods: iDEAL, credit card, PayPal.

Article 10 – Delivery

1. Delivery in the Netherlands via parcel service.
2. Estimated delivery time: 2–5 working days
3. If exceeded, we inform the consumer immediately.

Article 11 – Warranty and conformity

• Legal warranty: products must meet reasonable expectations.
• Report defective products within 24 hours via customer service.

Article 12 – Liability

1. The entrepreneur is not liable for indirect damage.
2. Total liability limited to the order amount.

Article 13 – Complaints procedure

1. Report complaints via email: admin@natuphar.com.
2. Confirmation of receipt within 14 days and substantive response within 30 days.

Article 14 – Disputes

All legal relationships are governed by Dutch law. Disputes are submitted to the competent court in the Netherlands.

Article 15 – Changes to terms

The entrepreneur may change these terms. Changes apply only to future orders.

Appendix I – Model withdrawal form

Download the model withdrawal form as a separate document via our website.