Refund Policy
GreenParrotShop Return Conditions
These return conditions apply to purchases made via our webshop www.greenparrotshop.com.
GreenParrotShop is part of Dijk8, located at IJselmeerdijk 8, 1634 DM Scharwoude, The Netherlands.
1. Cancelling an order before shipment
Do you wish to cancel an order? Please contact us as soon as possible via team@greenparrotshop.com.
Cancellation is possible as long as the order has not yet been shipped. Once the package has been handed over to the carrier, we can no longer stop the shipment.
Has the order already been shipped? Then it can no longer be cancelled. Upon receipt, you may exercise your right of withdrawal, to the extent permitted by law and in accordance with these return conditions.
2. Right of withdrawal
As a consumer, in many cases, you have the right to withdraw from the agreement for an online purchase within 14 days of receipt of the product without giving reasons.
Do you wish to exercise your right of withdrawal? You can notify us of this within 14 days of receipt via:
the withdrawal or return function on our webshop;
email: team@greenparrotshop.com;
another clear statement indicating that you wish to withdraw from the purchase.
After your notification of withdrawal, you have 14 days to return the product, unless we agree otherwise with you in writing.
During the cooling-off period, you must handle the product and packaging with care. You may only inspect the product as you would in a physical store.
download the right of withdrawal form
3. Exceptions to the right of withdrawal
GreenParrotShop sells natural parrot food, such as seeds, nuts, herbs, dried vegetables, fruit, berries, and mixed blends. For these products, restrictions on returns apply for reasons of food safety, health protection, and hygiene.
The right of withdrawal is excluded for:
opened packaging;
products whose seal, vacuum packaging, or freshpack packaging has been broken after delivery;
products that are not suitable for return after the packaging has been opened for reasons of food safety, health protection, or hygiene;
products that can spoil quickly or deteriorate in quality due to their natural composition, limited shelf life, or necessary storage conditions;
products that are damaged, incomplete, used, or have not been stored carefully after receipt;
products that are no longer saleable due to the customer's actions.
Unopened products that do not fall under the above exceptions can only be accepted for return if they are returned complete, undamaged, and in the original packaging.
Are you unsure whether a product can be returned? Please always contact us first before returning anything.
4. Return procedure
Register your return within 14 days of receiving the order via the withdrawal or return function on our webshop or by email via team@greenparrotshop.com. After your notification, you will receive the return instructions and the return address from us. Do not return products without prior notification.
Include the completed withdrawal form, the packing slip, or a clear indication of your name and order number with the return shipment.
The product must be returned unopened, complete, undamaged, and in the original packaging, provided it is eligible for return.
5. Costs and risk of return shipment
The direct costs of returning the item are the responsibility of the customer, unless we indicate otherwise in writing.
The risk of the return shipment lies with the customer until we have received the package. We therefore advise you to pack the package carefully and send it with proof of shipment.
You are liable for any decrease in the value of the product if this is the result of use or handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product.
6. Refund
If you validly exercise your right of withdrawal, we will refund the purchase amount of the returned products.
If the entire order is withdrawn, we will also reimburse the standard shipping costs of the original delivery. Any additional costs for a more expensive shipping method than our standard shipping will not be reimbursed.
We will refund as soon as possible, but no later than 14 days after your notification of withdrawal. We may withhold reimbursement until we have received the returned products or until you have demonstrated that you have returned the products. Refunds will be processed via the same payment method used to pay for the order, unless otherwise agreed with you.
7. Received an incorrect, damaged, or defective product
Have you received an incorrect, damaged, or defective product? Please contact us as soon as possible after receipt via team@greenparrotshop.com.
Preferably include photos of:
the received product;
the packaging;
the shipping label;
any damage.
We will carefully assess the report and work together to find a suitable solution, such as replacement, subsequent delivery, or refund.
This provision does not affect your statutory rights.
8. Business orders
The statutory right of withdrawal applies to consumers. The right of withdrawal does not apply to business purchases, unless we agree otherwise with you in writing.
9. Contact
Do you have questions about cancelling, withdrawing, or returning? Please contact us via:
Email: team@greenparrotshop.com
WhatsApp: +31 6 43004365
Available: Monday to Friday from 09:00 to 10:00
Version 2.0 – July 2026
GreenParrotShop reserves the right to change these return conditions. Changes apply only to orders placed after the publication of the new version.